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Sutherland Golbal Services Published: March 1, 2017
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Job Overview – Description & Duties

Customers have a fibre optic cable directly into the home that delivers High Speed Internet, High Definition Television, and Voice Over IP (VOIP) Phone. Tier 1 technical support, troubleshooting any and all of these devices. They are first point of contact for customers who have question about their devices.

Currently the hours of operation are 5:00am to 1:00am, 7 days/week. Employees always receive two consecutive days off per week, so they always have a "weekend"; it is just not always on Saturday/Sunday. This program is operational from Monday to Sunday (7 days a week).

Required Skills

We look for candidates that will try to troubleshoot their own computers/entertainment devices at home instead of calling technical support; have a strong customer focus as you will have to deal with irate customers; have excellent communications skills and can communicate step-by-step processes with patience and understanding. Must be comfortable multi-tasking; as you'll have to navigate through multiple computer tools and input notes while maintaining engagement with the customer over the phone.

Other Requirements

Training: 4 weeks of full-time/paid training. 2 weeks in class - learn the products and services; as well as the systems and tools you would be using. Then 2 weeks of nesting (job shadowing). So you receive lots of exposure to the actual position itself before you ever have to take your first call. Training schedule is Monday-Friday.

The wage is - $13.00/hour.

Duration: Varied shifts, Monday - Sunday, 5:00 am - 1:00 am

How to Apply: Online at